Warranty

We stand behind the quality of our products, offering a warranty to provide you with peace of mind. The warranty period begins upon receipt of the product. Please retain your initial invoice to validate your purchase, as well as the original product packaging in case a return is required.

For product-specific warranties, please refer to the respective product page.
Within the first month, we cover all shipping fees for repairs. After one month, shipping fees for repairs are the responsibility of the customer. In some cases, customers may opt to take their scooter to a local repair shop, and we will reimburse repair costs as we deem appropriate, up to a specified percentage. All reimbursements are subject to our final decision at our discretion.
We cover the cost of spare parts (excluding shipping) for up to six months from the date of purchase. After six months, customers will be responsible for the cost of spare parts as well as shipping fees.

For simple repairs, we may send replacement parts along with repair instructions directly to your address. For more complex repairs, we can arrange for your product to be sent to our UK repair centre at your expense (after the first month), where it will be repaired and returned promptly. We strive to have your e-scooter or e-bike back to you within days of identifying the issue.

The warranty does not cover:

1. Normal wear and tear of any covered component or consumable parts, including but not limited to the tyres, kickstand, saddles, handlebars, brake pads, cable harnesses, housing, brake levers, chains, and mudguards;

2. Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;

3. Cosmetic damage on used products, including but not limited to scratches, dents, broken plastic on ports, and tyre deformation due to expansion and contraction from temperature changes;

4. Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals;

5. Any damage or defect caused in an accident or by use with a third-party component or product that does not meet the product specifications (please refer to the technical specifications on the purchase page of each product);

6. Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;

7. Invoice inconsistency;

8. Scratches on the product caused by loose accessories during shipping;

9. If E-Dash receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorised user of the product (e.g. receipt, invoice, or payment information for the product);

10. Batteries are not under warranty when there is damage resulting from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage, and normal battery deterioration, including the gradual decrease of battery capacity over the warranty period.